Refund & Cancellation Policy

Last updated: 17 September 2026

This policy sets out exactly when a refund applies for payments made to Smart Solution (Sanjay Singh) via Razorpay on this site. It's written to be specific rather than vague, because "we'll figure it out later" isn't a real refund policy.

1. Discovery Call (₹999)

• Cancelled or rescheduled 24+ hours before the scheduled call: fully refundable, or you may reschedule at no charge — your choice.
• Cancelled less than 24 hours before the scheduled call: non-refundable, but one free reschedule is offered as a courtesy.
• Call completed: non-refundable once the 30-minute call has taken place, regardless of whether you proceed with a project afterward.
• No-show by Smart Solution (Sanjay fails to join without prior notice): fully refundable, no questions asked.

2. Starter & Growth Packages

These are fixed-scope project packages paid 50% upfront / 50% on delivery.

• Cancelled before work begins (before the kickoff call and requirements sign-off): 50% of the upfront payment is refunded; the remaining 50% covers scoping, planning, and administrative time already spent.
• Cancelled after development work has started: non-refundable, since developer time and resources are already committed to your specific project. You will still receive whatever work-in-progress has been completed up to the point of cancellation.
• Smart Solution fails to start work within 7 days of the upfront payment without a valid reason communicated to the Client: full refund of the upfront payment.
• Smart Solution is unable to complete the agreed scope due to circumstances within Smart Solution's control: a pro-rated refund is issued based on the portion of work not delivered.

3. Custom / Retainer

• Retainers are billed monthly in advance. You may cancel anytime with 15 days' written notice (email) before the next billing cycle — no cancellation fee.
• No refund is issued for the current month already in progress, since hours/priority for that month have already been allocated.
• If Smart Solution is unable to deliver the agreed monthly hours/scope in a given month, the unused portion is credited to the following month or refunded at the Client's choice.

4. How to request a refund

Email devsanjaysingh3172@gmail.com with your Razorpay payment reference/receipt and the reason for your refund request. Requests are acknowledged within 2 business days and a decision is communicated within 5 business days.

5. Refund processing timelines

Once a refund is approved, it is issued via Razorpay back to your original payment method (card, UPI, or bank account used). Razorpay typically settles refunds within 7–10 business days, though your bank/card network may take a few additional days to reflect the credit.

6. What is never refundable

• A completed Discovery Call.
• Work already performed on a Starter/Growth project once development has started.
• Third-party costs already incurred on the Client's behalf (e.g. a domain purchased, a paid Shopify app subscription activated at the Client's request).
• The current, already-started month of a Retainer engagement.

7. Contact

Questions about this policy, or about a specific refund request, can be sent to devsanjaysingh3172@gmail.com.